Privacy policy

Last updated: March 20, 2026

Goora operates this website and store to provide customers with a curated range of rugs and home products. We are based in Sydney, New South Wales, Australia.

We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and disclose your information when you visit our website, make a purchase, or interact with us.

Information We Collect
We may collect the following types of personal information:

  • Contact details such as your name, email address, phone number, billing and shipping address

  • Payment information including transaction details and payment confirmation, processed securely via third party providers

  • Account information such as login details and preferences

  • Order information including items viewed, added to cart, purchased, returned or exchanged

  • Communications when you contact us for support or enquiries

  • Device and usage data such as IP address, browser type, and how you interact with our website

How We Collect Information
We collect your information directly from you when you place an order, create an account, or contact us. We also collect information automatically through cookies and similar technologies when you browse our website. In some cases, we receive information from trusted third parties such as payment processors and Shopify.

How We Use Your Information
We use your personal information to process and fulfil your orders, provide customer support, deliver your purchases, manage returns or exchanges, and improve our website and services. We may also personalise your shopping experience, send marketing communications if you opt in, detect and prevent fraud, and comply with legal obligations.

Marketing Communications
If you choose to receive marketing, we may send you emails about new products, offers, or updates. You can unsubscribe at any time using the link provided in our emails.

Sharing Your Information
We may share your information with Shopify, which powers our store, as well as payment providers, shipping and logistics partners, and service providers such as analytics or marketing platforms. We may also disclose information where required by law. We do not sell your personal information.

Cookies and Tracking Technologies
We use cookies and similar technologies to improve your browsing experience, analyse website traffic, and personalise content and advertising. You can manage cookies through your browser settings.

Data Security and Retention
We take reasonable steps to protect your personal information, however no system is completely secure. We retain your information only as long as necessary to provide our services and meet legal obligations.

Your Rights
Depending on your location, you may have the right to access, correct, or request deletion of your personal information, and to opt out of marketing communications. To exercise these rights, please contact us.

International Data Transfers
Your information may be processed outside Australia, including by Shopify and its partners. We take steps to ensure your data is handled securely.

Complaints
If you have concerns about how we handle your personal information, please contact us. If you are located in Australia, you may also lodge a complaint with the Office of the Australian Information Commissioner.

Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date.

Contact Us
Goora
Email: hello@goora.com.au
Location: Sydney, NSW, Australia